Frequently Asked Questions and Answers
Log in Help
- At least 8 characters
- 1 uppercase and 1 lowercase letter
- 1 number
Passwords cannot be the same as the username. Security questions may be required and allow you to change passwords without needing access to e-mail.
Have you entered your username and password correctly?
Check that your password is being entered with the correct case (caps or no caps) and that there are no additional spaces at the beginning or end of the password.
Has your password expired?
First, try clearing your cache. If this does not resolve, check with your school/site administrator to ensure your account information is correct and that the site is active. If you are the site administrator and need help renewing your site, contact support.
Have you tried logging in multiple times and are now locked out?
You will need to reset your password.
If you have an email address saved in your portfolio, your username can be emailed to you. Select Forgot your username or password to retrieve.
Site Administrator Retrieval
If you forgot your username and do not have an email associated with your account, the site administrator for your school/site can look up your username.
The school/site administrator can reset staff account usernames and passwords in the Site Administration Tools.
1. Log in as admin
2. Select Other Accounts
3. Select Reset Password for Staff Accounts or Edit to change username
4. Use Reset Security Questions to require staff to enter new security questions/answers
5. Use Send Password to email staff new password (requires email address in portfolio)
The site account is a site-wide log in that can be shared with users for their first log in. It prompts them to create their own portfolio. Site account usernames and passwords are provided to the site administrator at the time of site set up. If you would like to change your site username or password, contact support.
MassHire CIS 360 Questions
You can use your existing username and password to access 360. If you typically use Clever to log in, you can use Clever in 360.
If you have a resume in the older system that you would like to move to 360, select My Portfolio in the main menu and Copy Resume to CIS 360. Resume information will transfer for all categories with entries. You will see these entries with a number in the title in the 360 resume builder. Completed resumes (files) and some other options may not be copied.
Copying a resume could overwrite changes made in 360 if a resume was transferred over previously.
Your favorite items (careers, clusters, programs of study, schools, and scholarships) will automatically move over to 360.
Your self-survey results will also be available, with the exception of Reality Check. Reality Check has been newly designed in 360 and the results will not transfer.
1. Log in
2. Select Your Name in the top corner
3. Select Account Settings
4. Change email address to a personal email that you will have access to after graduation
5. Select Save
"Login incorrect. Please try again"
Check that the user name and password have been entered correctly. Use the Log In Help FAQs above to troubleshoot.
"Your account has expired"
Your log in information or site is expired. Check with the school/site administrator to ensure your log in information is up-to-date and that the site is active. If you are the site administrator and need help renewing your site, contact support.
Username and password fields clear
This may be that the privacy setting of your internet browser isn't allowing cookies.
- Cookies enabled
- Pop-ups allowed
- Windows- Firefox latest, Edge, latest, or Chrome latest
- Mac- Firefox latest, Safari latest, or Chrome latest
- Audio device and speakers
Chrome: If less than the latest browser version, visit Chrome to upgrade.
- Select triple dot menu, select Settings
- Note version number
- Locate Help menu (Firefox menu on Mac), select About Mozilla Firefox
- Note version number
The browser cache is used to keep local copies of previously accessed documents. It reduces the time you need to be connected to the internet. When a problem occurs, it is a good idea to clear your cache. Instructions may vary with different versions and operating systems.
Instructions to clear cache: